Privacy policy

Background

We collect, use and store personal data in order to provide our customers with the products and services they want from us and also to advance our social mission of improving employment prospects for ex-offenders, reducing reoffending and increasing awareness about the UK’s broken penal system. 

We recognise the importance of your privacy rights and the value of your personal data and of course that your personal data belongs to you.  

This privacy policy sets out how we look after that personal data.

We collect your personal data for the following main reasons:

• To help with the government coronavirus track and trace effort 
• To process any orders you make and to deliver those orders to you (where relevant)

• To personalise and improve the products and services we provide to you

• To send you events information and special offers, often tailored to what you have told us you would like to hear about

We will try our best to:

• Ensure that you can control the personal data you provide us with and that we will always be transparent about how we collect and use it.

• Tell you what personal data we are collecting from you, the means by which we will collect it and how we will use it. We will only use your personal data for the purposes we originally told you about.

• Use technology and software to ensure that your personal data is secure and when we ask another organisation to provide services to us which involve sharing your personal data with them, we will always make sure they have appropriate security measures.

We will send you marketing communications as we believe we have a legitimate interest in doing so; however, we will always offer you a clear and simple means of changing your preferences whenever you want to. Please email info@tapsociamovement.com to amend your preferences at any time.

Who We Are

Tap Social is a trading name of Tap Social Movement Limited, Unit 27 Curtis Industrial Estate, Oxford, OX2 0LX

If you have any questions about how we look after your personal data, you can contact us:

• In writing, at the address above. 

• By email to this address: info@tapsocialmovement.com

• By telephone on 01865 236330
• Or you can make a complaint to the Information Commissioner’s Office www.ico.org.uk

How do we collect your personal data?

We collect your personal data in two main ways:

(1)When you give it to us directly: When you create a customer account, visit our website, communicate with us or purchase our products or services, you may choose to give us certain information. 

(2) When our systems collect information or personal data as you use our website or app, or websites or apps that are connected to our website: Whenever you use a website, app or other internet service, information gets recorded automatically by the IT systems used to operate that website, app or service. The most common type of information collected is in the form of cookies (small text files sent by your computer each time you visit our website) but can also include personal data transferred by the electronic device you use to access our website and its settings. The manufacturer of your device, or the provider of the operating system, will have details about what information your device shares with us.

What categories of personal data do we collect?

We may collect the following information about you:

• Your name, date of birth and contact details

      (This can include your postal, billing and delivery addresses; your telephone     number(s), including, if you provide it, your mobile number; and your email address.

• Purchases and orders made by you

• Your on-line browsing history on our website

• Your correspondence with us

• In some instances, we may need to collect additional personal data for the purposes set out in this privacy policy.

• Personal data we will process to fulfil your orders and to comply with the law

(We will need to process some of your personal data to fulfil any orders you place and to comply with the law.) 

For example:

• We will share your name, address and, where applicable, telephone number with our carriers and concessions for deliveries. 

• We will share your payment details with our bank or clearing house so that we can process payment for your order.

• We may share your name, address and telephone numbers with an external provider to verify your age when you first purchase from us for delivery. This is because we are required by law to ensure that we sell products containing alcohol only to people aged 18 or over.

• Occasionally with the police, or our trade body, for the purposes of preventing and investigating fraud.

How and why do we use your personal data?

We use your personal data:

• To send you the products and services you have purchased

• To improve the range of products and services  we offer you and to help identify new products and services in the future

• To present you with personalised offers on our website, through social media channels such as Facebook and Instagram and by placing banner advertisements on third party websites

• To allow you to post links to our products on social media

• To manage any accounts you have registered with us so that (i) we can provide you with products and services; (ii) you can place orders; and (iii) we can fulfil those orders and communicate with you about them

• To verify your identity and your age

• To detect and prevent fraud and other illegal activities (and to assist regulators, trade bodies and law enforcement agencies in relation to the same)

• To carry out research to better understand your views on our products and services

• To comply with the law (for example, to ensure that we only sell products containing alcohol to those aged 18 or over)

Our legitimate interests

Legitimate Interests means the interests of our company in conducting and managing our business to enable us to give you the best products and services, and the best and most secure experience.

For example, we have an interest in marketing our products and services to you, and making sure our marketing is relevant for you. Therefore, we may process your information to send you marketing that is tailored to you.

It can also apply to processing that is in your interests as well. For example, we may process your information to protect you against fraud when transacting on our website, and to ensure our websites and systems are secure.

When we process your personal information for our legitimate interests, we make sure to consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. Our legitimate business interests do not automatically override your interests; we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

Where we rely on our legitimate interests to send you marketing communications, we shall tell you when you become a customer how we would like to market our products and services to you, and offer you a means of opting out of those communications. You can opt out of our marketing communications at any time by emailing info@tapsocialmovement.com.

In addition to sending you marketing communications, we rely on our legitimate interests to process your personal data so that we can:

• Serve the public health interest by facilitating the government track and trace effort to control the spread of the covid-19 virus.
• Improve our existing range of products and services.

• Provide you with a high quality customer service experience.

• Protect you, our employees and our business.

• Manage insurance claims made by our customers.

• Take legal action against any party in breach of its obligations to Tap Social Movement Ltd., and handling any legal claims or regulatory enforcement actions taken against us.

When do we share your personal data?

We will not share your personal data for marketing purposes.

With core service providers to enable our business to function.

We rely on a set of external companies to provide us with services that enable our business to run properly. Our core service providers include any courier companies we use to deliver our products to you; banks and clearing houses to process your payments; companies we use to carry out fraud protection and age verification checks; IT services providers; and companies to help us with our marketing.

With regulators and law enforcement agencies when required to do so by law.

We are required to co-operate with regulators (like the Information Commissioner’s Office or HMRC) and law enforcement agencies (like the police or the Serious Fraud Office) in every country we operate in. Although it does not happen often, regulators and law enforcement agencies can require us to share information with them as part of an investigation; this may include your personal data. We would have to disclose your personal data where we believe that disclosure is reasonably necessary to comply with the regulator or crime enforcement agency’s demand.

When we think it is reasonably necessary to protect you or us.

Occasionally businesses are subject to attempted criminal activities; this can affect both us and you. We will take all reasonable steps to protect you and our business but sometimes we may need to share your personal data where we think it is reasonably necessary to:

• Detect, monitor, investigate or prevent any suspected illegal activities, fraud or security issues

• Enforce our terms and conditions and to protect your and our rights and property

• Investigate and defend any third party claims or allegations

As part of a business sale or purchase, merger or reorganisation.

From time to time we may look to purchase another business or sell or re-organise parts of our business to ensure that we remain in strong shape. Sometimes these types of corporate transactions involve the transfer of your personal data between companies. In the event that we sell or buy any business or assets, personal data which we hold about you may be one of the transferred assets.

In aggregated format.

Strictly speaking this is not personal data, but on occasions we will use data from which you cannot be personally identified but which does include information that relates to you (such as your purchase history). This data is combined with data from other customers to provide general trends on customers preferences, ratings and reviews and general buying habits.)

How long do we hold your personal data for?

We will not keep your personal data for longer than is necessary for the purposes described in this policy.

As a general rule:

we will keep personal data while you are in regular contact with us (by email, through attendance at our events and venues etc.) 

we may keep certain categories of personal data even after you stop staying in regular contact in order to meet any legal or regulatory requirements, or to resolve a legal dispute

and, because of this, we may keep different types of personal data for different lengths of time.   

We will keep coronavirus track and trace contact details left at our venues for 21 days only.

Your rights

You have a number of rights under data protection laws.

Information

We need to be clear with you about how we process your personal data. We do this through this Privacy Policy, which we will keep as up to date as possible.

Access

You can access the personal data we hold on you by contacting us 01865236330 or info@tapsocialmovement.com. To process your request, we will ask you to send us proof of identity so that we can be sure we are releasing your personal data to the right person.

We will process your request within one month or, if the request is particularly complex, two months. We can provide you with a copy of your personal data in electronic format or hard copy.

If we consider the frequency of your requests is unreasonable, we may refuse to comply with your request. In those circumstances, we would notify you of your right to complain to the Information Commissioner’s Office.

Corrections

We welcome feedback from you to ensure our records are as accurate and up-to-date as possible. If you think that the information we hold about you is inaccurate or incomplete please ask us to correct it by contacting us on 01865236330 or info@tapsocialmovement.com. We will process your request as soon as we receive it or within one month of receipt at the latest.

Erasing Data

You can ask us to delete your personal data; however, this is not an absolute right. We can refuse to erase personal data which we need to keep (i) to comply with a legal obligation (for instance, we are required by HMRC to keep certain personal data for up to 6 years for VAT reporting purposes); and (ii) in relation to the exercise or defence of any legal claims.

Some customers would still like to order our products but do not want to receive any marketing communications from us. This is not a problem as you can simply update your marketing preferences by contacting us on 01865236330 or info@tapsocialmovement.com. 

Transferring Data

You have the right to move, copy or transfer your personal data from one organisation to another. 

If you ask for a data transfer, we will give you a copy of your personal data in a structured, commonly used and machine-readable form (for instance, in a CSV file format). We can provide the personal data to you directly or, if you request, to another organisation.

When making a transfer request, it would be helpful if you can identify exactly what personal data you wish us to transfer.

We will comply with your request within one month or, if the request is complex or there are a number of requests from you, within two months.

Objections

If you would like us to stop processing your personal data for marketing purposes simply let us know by contacting us on 01865236330 or info@tapsocialmovement.com

We may update this policy from time to time to take account of any new business activity or to reflect any changes in law or best practice in relation to data protection. 

This policy was last updated on 5 December 2023.

Cookies Policy

Cookies are tiny text files stored on your computer when you visit certain web pages. We give some information about what these are, how we use them, and how you can control their use below.  When you use our website you are asked to consent to the use of cookies.

Purpose

Description

Authentication

We may use cookies and similar technologies to recognize you when you visit our website.

Security

We may use cookies and similar technologies to make your interactions with our website faster and more secure.

For example, we use cookies to enable and support our security features, keep you safe online and to help us detect malicious activity and violations of our terms of service

Preferences, features and services

We may use cookies and similar technologies to enable the functionality of our website, such as helping you to fill out forms on more easily and providing you with features, insights and customised content. We also use these technologies to remember information about your browser and your preferences.

For example, cookies can tell us which language you prefer and what your communications preferences are. We may also use local storage to speed up site functionality.

Customized content

We may use cookies and similar technologies to customize your experience on our website.

Performance, analytics and research

Cookies and similar technologies can help us learn more about how well our website performs.

We may use these technologies to understand, improve, and research products, features and services, including as you navigate through our sites or when you access our site from other sites, applications or devices. We, or our service providers, may use these technologies to determine and measure the performance of website and learn whether you have interacted with our websites, content or emails and provide analytics based on those interactions.